Our IT Service Management (ITSM) practice is differentiated in the way we approach the projects
Our focus is centered around preventing incidents, rather than handling them. We focus on self-service and automation across ITSM. Our passion is ITSM. We are dedicated to your IT mission. We leverage ITSM to make customers happier AND reduce the IT workload. We see services as end to end team value chains, rather than disconnected silos. We re-imagine ITSM through a customer centric lens, we see things differently. We start with the customer and it changes everything we do.
Our Objectives
- Assess IT management practices against a good practice reference set of processes (ITIL).
- Provide an objective snapshot of the current situation in terms of process maturity.
- Identify key problems areas in relation to organizational needs.
- Set an internal benchmark for improvement initiatives
